What are your service response times?Ellie
We aim to attend all service calls within 48 hours. Alternatively, we can also offer a range of Service Level Agreements (SLA), please call to discuss with your Account Manager.
Can you provide healthier products for my snack and cold drink machine?Ellie
Yes. We have a range of healthier products available on request, e.g. nuts and dried fruit.
Will Caffè Delizia refill my machines?Ellie
Yes. If you have chosen our fully managed service, you can enjoy a hassle-free experience. We will fill and clean your machine, manage all cash collections and cashless payments along with full technical support.
What do I do if I have a technical problem with my machine?Ellie
If you choose our Fully Managed Service, this will automatically include preventative maintenance and breakdown repairs.
Alternatively, if you own vending machines and fill them yourself, you can choose to sign up for a service maintenance plan, providing you with the peace of mind that we will carry out all preventative maintenance required and deal with any breakdowns quickly and efficiently.
My machine is broken, what do I do?Ellie
Please call our Customer Service team on 01425 656066.
Do you cover the whole of the UK?Ellie
Yes, we provide national coverage.